Refund policy
Last updated: October 24, 2026. Orders placed before this date remain covered by the policy in effect when they were placed.
60-Day Restaurant Trial
Your first standard Restaurant Kit 25 (no logo on the lamps) comes with a 60-day trial, for one venue, counted from the delivery date. Use the lamps in service as you normally would. If Halune isn't right for your venue, email us within the 60 days with your order number.
- Return the complete kit: 25 lamps, the charging station and the supplied accessories, in good condition apart from normal use.
- We email you the return address and instructions. Return shipping is at your expense, unless an item is defective or we made an error.
- After we receive and check the kit, we refund the kit price to your original payment method within 5 business days. Your bank may take a few more days to show it.
- A full refund cancels the next-order credit code that came with the kit if it hasn't been used. If the code has already been used, its amount is deducted from the refund.
Returns of Kit 50 and Kit 100
The trial applies to a first Kit 25 only. Kit 50 and Kit 100 orders without a logo can be returned within 30 days of delivery if they are unused and in their original packaging. Return shipping is at your expense. We refund the kit price after inspection, within 5 business days.
Personalized orders
Lamps printed with your logo are made for you after you approve a proof in writing. They can't be returned for a change of mind. They remain covered for defects, production errors and non-conformity with the approved proof.
2-year hardware warranty
Every kit is covered for 2 years from delivery against manufacturing defects of the lamps and charging stations, including abnormal battery failure.
- Covered parts are repaired or replaced at no cost to you, including shipping of the replacement within the contiguous US. If we ask you to send back a defective part, we provide a prepaid label.
- Not covered: normal battery wear over time, accidental damage, drops, immersion in liquid, misuse, loss or theft, and modifications or repairs not made by us.
- To make a claim, email us your order number and a photo or short video of the issue.
Damaged, missing or wrong items
Check your delivery and email us within 7 days with your order number and photos. We replace the missing, damaged or wrong items at no cost.
Cancellations
Orders cancelled before dispatch are refunded in full. Logo orders can be cancelled until you approve the proof.
Contact
sales@halunesystems.com
Halune, operated by Agadir Ritual LLC, 254 Chapman Rd, Ste 208 #28040, Newark, DE 19702, United States