FAQ
Questions,
answered.
Everything about the lamps, ordering, delivery, warranty and branding.
The lamp
Using Halune.
How does a guest call for service?
They turn the lamp over. It glows red until a team member sets it upright again, which returns it to ambient light.
How does my team reset it?
Set the lamp upright when you arrive at the table. It goes back to ambient light.
Does it connect to our POS or send notifications?
No. Halune is a visual signal at the table: no app, no POS integration, no notifications. Your team sees the red light in the room.
Will my team always see the signal?
Halune is visual, so it works where tables are in your team's line of sight. Place lamps where they can be seen from your service points, and keep a regular look around the room in your floor routine.
How long does the battery last?
The manufacturer declares 12–15 hours per charge with a 2,600 mAh battery, and 5–6 hours to recharge. Actual runtime depends on brightness and use.
Can we adjust the brightness?
Yes. The manufacturer declares four brightness levels.
Can we use it on a terrace?
The lamp is rated IP54 by the manufacturer: protected against dust and splashing water. It isn't waterproof, so bring lamps in when it rains and never immerse them.
How do we clean it?
Wipe it with a soft, slightly damp cloth. Don't use solvents, and never immerse the lamp.
How do the lamps charge?
Lamps charge on the stations included in your kit: 1 with Kit 25, 2 with Kit 50 and 4 with Kit 100. Put them back on the stations at close, and they're ready for the next service.
Ordering
Ordering & delivery.
Which kit do we need?
One lamp per table. Up to 25 tables: Kit 25. Up to 50: Kit 50. Up to 100: Kit 100. More than 100 lamps or several venues: request a quote.
When will our kit arrive?
Preparation takes about 7 days. Transit then takes about 6–8 days after dispatch for Kits 25 and 50 (express), and 12–15 days for Kit 100 (air). These are estimates, not guaranteed dates.
Do prices include tax and shipping?
Prices are in USD and exclude sales tax, which is calculated at checkout. Tracked shipping to the contiguous US is included.
Can we get a business invoice?
Yes. A PDF business invoice is available on request: reply to your order confirmation with your company name, billing address and tax ID if needed.
Can we buy two Kit 25s instead of a Kit 50?
You can, but Kit 50 costs less than two Kit 25s for the same 50 lamps and 2 charging stations.
Terms
Warranty, trial & credit.
What does the 2-year warranty cover?
Manufacturing defects of the lamps and charging stations, including abnormal battery failure, for 2 years from delivery. Covered parts are repaired or replaced at no cost to you. Normal battery wear, accidental damage, loss, immersion and misuse are not covered.
How does the 60-day trial work?
The 60-Day Restaurant Trial applies to a first standard Kit 25, for one venue, counted from delivery. If it isn't right for you, return the complete kit in good condition and we refund the kit price after inspection.
Does the trial apply to Kit 50 or Kit 100?
No. Start with a Kit 25 to try Halune, then extend your fleet. Larger kits and logo orders follow our standard returns policy.
How does the next-order credit work?
Each kit comes with a promotional code for a future kit order of $1,495 or more: $75 with Kit 25, $150 with Kit 50, $250 with Kit 100. One code per venue, single use, not combinable with other offers, no cash value, valid 12 months. A full refund of the original order cancels an unused code.
Branding
Cards & logos.
What's on the table cards?
One card per lamp. The front explains the signal: “Need service? Flip the lamp.” The back carries your logo and a QR code to your Google review page, shown to every guest.
Can we put our logo on the lamps?
Yes, from 100 lamps: +$99 for one logo in one position, after you approve a proof. It adds 15–20 days of preparation. On smaller kits, your table cards carry your logo.
Which logo files do you need?
SVG or PDF vector files are best. A high-resolution PNG works too. You can order first and send your logo after checkout.
Still a question?
Write to us, or tell us about your venue for a written quote.